FAQs
WELCOME TO COOKIES BY KAT!
ABOUT COOKIES BY KAT
Q: What makes Cookies by Kat special?
A: Each cookie is created and handcrafted by me, Kat! My mission is to push the boundaries of what a cookie is and can be by coming up with cookie flavours that are unique and out-of-this-world yummy. I make every batch of cookie with love and care with the hope that for every single person who takes a bite out of one of my cookies it's like getting a nice big hug from me (or a high five if you're not a hugger!).
Q: How long do my Cookies By Kat stay fresh?
A: I bake every cookie fresh to order, so anytime you get your cookies from me they will likely be a few hours out of the oven! They will stay at room temperature for up to a week (if you can keep them around for that long!). Otherwise, I recommend popping them in the freezer where they can stay for up to 3 months. When you're ready to have one, simply take it out of the freezer to thaw for ~1 hour, or pop it in an oven pre-heated to 325C for 3-5 minutes. OR if they're cut in quarters, they do make a delicious frozen treat! Because of the size of my stuffed cookies, I do not find they microwave well from frozen.
ORDERING
Q: What happens once I complete my order?
A: After you complete your order, you will receive an automated confirmation email. Once your order is ready for pickup, you will receive a second automated email with pickup instructions. At this time, all orders are to be ready on Fridays, with an order deadline on Wednesdays. Any orders placed on Thursday onward will be prepared for the following Friday.
Q: Do you offer discounts for bulk orders?
A: Yes! Bulk discounts in fact are automatically applied on 9 or more cookies per type (stuffed or traditional). The more cookies you order, the greater the savings!
Q: I have a special event coming up (birthday/wedding/anniversary). How do I make sure my cookies are ready for pickup at a specific time and date?
A: If you are hoping to have cookies ready for a specific date for an event, you can contact me directly through the 'contact us' page and I will try my best to accommodate your request!
Q: I have special dietary restrictions (gluten free/ vegan/ dairy free). Can you accommodate my dietary needs?
A: Short answer is... Sometimes! I'm constantly working on Vegan and Gluten-Free cookies, and I will throw them into my line-up now and then depending on how much I can hold in stock and what I have. All vegan cookies will be labelled with a (V), and all gluten-free cookies will be labeled with a (GF). Please be advised that I do operate in a kitchen containing wheat, dairy, and nuts.
DELIVERY
Q: Is it true that you have started to deliver in Ottawa?
A: Yes! We have started back up our local delivery service within Ottawa. Deliveries now go out every Friday afternoon.
Q: Does my delivery price change depending on my order total?
A: Yes! Orders of $50 or more lowers the price of local delivery.
Q: I live in Ottawa however it says you don't deliver to my location?
A: We have a minimum order requirement of $30 for any local delivery within the city. However, we have also started Canada Post shipping! Shipped orders will go out on Mondays.
Q: How is my delivery price calculated?
A: Delivery price is calculated based on postal code and overall distance from our home base in Orleans.
If you have any questions that weren't answered above, please don't hesitate to send me an email at cookiesbykat10@gmail.com and I will get back to you as soon as I can!