FAQs
WELCOME TO COOKIES BY KAT!
**Updated May 2025**
ABOUT COOKIES BY KAT
Q: What makes Cookies by Kat special?
A: Each cookie is created and handcrafted by me, Kat! My mission is to push the boundaries of what a cookie is and can be by coming up with cookie flavours that are unique and out-of-this-world yummy. I make every batch of cookie with love and care with the hope that for every single person who takes a bite out of one of my cookies it's like getting a nice big hug from me (or a high five if you're not a hugger!).
Q: How long do my Cookies By Kat stay fresh?
A: Our stuffed cookies will keep at room temperature for up to a week (if you can keep them around for that long!) if kept in an airtight container. Otherwise, I recommend popping them in the freezer where they can keep for up to 3 months. When you're ready to have one, simply take it out of the freezer to thaw for ~1 hour. OR if they're cut in quarters, they do make a delicious frozen treat! Because of the size of my stuffed cookies, I do not find they microwave well from frozen.
ORDERING
Q: What happens once I complete my order?
A: After you complete your order, you will receive an automated confirmation email. Once your order is ready for pickup, you will receive a second automated email with pickup instructions. Please note that unless told otherwise, your order will be ready as per your requested pickup time :).
Q: Do you offer discounts for bulk orders?
A: Yes! A bulk discount of 10% off is automatically applied on 50 or more cookies per type (stuffed or traditional).
Q: I have a special event coming up (birthday/wedding/anniversary). How do I make sure my cookies are ready for pickup at a specific time and date?
A: If you are hoping to have cookies ready for a specific date for an event, you can contact me directly through the 'contact us' page and I will try my best to accommodate your request! Please let me know exactly what you plan to order and what day & time you'd' like them ready for so we can keep the interaction concise :)
Q: I have special dietary restrictions (gluten free/ vegan/ dairy free). Can you accommodate my dietary needs?
A: At this time, gluten friendly cookies are available in packs of 6 as bake at home packs in our display freezer. In store only.
DELIVERY
Q: Do you offer local delivery?
A: Yes! We offer Local Delivery across Ottawa, from Russell to Stittsville, sent out Fridays and Saturdays. To see if your address is within our range, you can plug in your postal code into the local delivery widget on the cart page. If there's any issue with the postal code calculator, feel free to shoot us a message :).
Q: I live in Ottawa however it says you don't deliver to my location?
A: We also offer expediting shipping, though not directly through our website at the moment! Please contact us directly for more information.
Q: How is my delivery price calculated?
A: We use a local courier service that calculates rate based on distance from our shop. We don't mark up delivery charges whatsoever so what we pay is what you pay (sometimes even less).
If you have any questions that weren't answered above, please don't hesitate to send me an email at cookiesbykat10@gmail.com and I will get back to you as soon as I can!