$30 Minimum on Delivery | LOCAL DELIVERY WITHIN OTTAWA | Bulk Discounts apply automatically!

FAQs

WELCOME TO COOKIES BY KAT!

  

ABOUT COOKIES BY KAT

Q: What makes Cookies by Kat special?

A: Each cookie is created and handcrafted by me, Kat! My mission is to push the boundaries of what a cookie is and can be by coming up with cookie flavours that are unique and out-of-this-world yummy. I make every batch of cookie with love and care with the hope that for every single person who takes a bite out of one of my cookies it's like getting a nice big hug from me (or a high five if you're not a hugger!). 

Q: How long do my Cookies By Kat stay fresh?

A: I bake every cookie fresh to order, so anytime you get your cookies from me they will likely be a few hours out of the oven! They will stay at room temperature for up to a week (if you can keep them around for that long!). Otherwise, I recommend popping them in the freezer where they can stay for up to 3 months. When you're ready to have one, simply take it out of the freezer to thaw for ~1 hour, or zap it in the microwave for 10-15 seconds if you're impatient like me!

ORDERING

Q: What happens once I complete my order?

A: After you complete your order, you will receive an automated confirmation email. Once your order is ready for pickup, you will receive a second automated email with pickup instructions. Orders received before 9am are typically ready for same day pickup after 4PM. Orders received after 9am are typically ready for next day pickup.  

Q: Do you offer discounts for bulk orders?

A: Yes! Bulk discounts in fact are automatically applied on 9 or more cookies per type (stuffed or traditional). The more cookies you order, the greater the savings!

Q: I am having cravings and I want cookies ASAP. 

A: This is the beauty of running a small business at home. I typically keep ~200 ready to bake cookie balls in stock in my freezer at all times. So if you are desperate for cookies, send me a message on Instagram/Facebook/Email that you're hoping to get cookies ASAP (please also list which cookies you are interested in) and I can likely have them baked and packed for you within 3-4 hours! 

Q: I have a special event coming up (birthday/wedding/anniversary). How do I make sure my cookies are ready for pickup at a specific time and date?

A: To ensure that your special requests can be met, you can leave a note at the bottom of the checkout page to request your specified pick-up date! 

Q: I have special dietary restrictions (gluten free/ vegan/ dairy free). Can you accommodate my dietary needs?

A: Yes! If you see the special orders page under 'Order Yours!' you will see the option to fill an order based on your dietary needs. Please note that for special requests we can only sell the entire batch of cookies (9 cookies). 

DELIVERY

Q: Is it true that you have started to deliver in Ottawa?

A: Yes! We have started back up our local delivery service within Ottawa. Deliveries now go out on Friday afternoons only.

Q: Does my delivery price change depending on my order total?

A: Yes! Orders of $50 or more lowers the price of local delivery.

Q: I live in Ottawa however it says you don't deliver to my location?

A: We have a minimum order requirement of $30 for any delivery within the city.

Q: How is my delivery price calculated?

A: Delivery price is calculated based on postal code and overall distance from our home base in Orleans. 

 

If you have any questions that weren't answered above, please don't hesitate to send me an email at cookiesbykat10@gmail.com and I will get back to you as soon as I can! 

 

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